DragonSlots Casino Privacy Policy
We respect your privacy and are fully committed to protecting your personal data. At DragonSlots Casino, we understand that your trust is paramount, and this Privacy Policy explains how we collect, use, store, and share the information you provide when you access our platform at https://dragonslots.com/. By completing the DragonSlots Casino sign up process and using our services, you acknowledge and accept the practices described in this document. We encourage you to read this policy carefully before engaging with our website.
1. Who We Are
DragonSlots Casino is operated by TechSolutions Group N.V., incorporated and registered under the laws of Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority under licence number OGL/2024/1769/1016. Our registered office address is available upon request by contacting us at support@dragonslots.com. As the data controller, we are responsible for ensuring that your personal information is handled in accordance with applicable privacy laws and data protection regulations.
2. Information We Collect
When you interact with DragonSlots Casino online — whether registering an account, making a deposit, or contacting our support team — we may collect a variety of personal data. Our data collection practices include, but are not limited to, the following categories:
2.1 Registration and Identity Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username, password, and account preferences
- Government-issued identification documents for KYC (Know Your Customer) verification
2.2 Financial and Transaction Data
- Payment method details such as card numbers, e-wallet identifiers, or cryptocurrency wallet addresses
- Deposit and withdrawal history
- Bonus usage records, including DragonSlots bonus code redemptions and free spin activity
- Information related to our DragonSlots app and in-app transactions
2.3 Technical and Usage Data
- IP address, device type, browser type, and operating system
- Pages visited, session duration, and click behaviour on our platform
- Login timestamps and DragonSlots Casino login activity records
- Cookies, pixel tags, and similar tracking technologies
3. How We Use Your Information
At DragonSlots Casino, we process your personal data for clearly defined and lawful purposes. We do not use your information beyond what is necessary to provide and improve our services. Our primary purposes for processing your data include:
- Creating and managing your player account following DragonSlots login and registration
- Verifying your identity as required by our Curaçao gaming licence obligations
- Processing deposits and withdrawals through accepted payment methods
- Delivering welcome bonuses, promotional offers, and notifying you about the DragonSlots no deposit bonus and other campaigns
- Operating our VIP Club loyalty programme across 50 levels and awarding Comp Points
- Communicating with you via email or live chat regarding account queries and support requests
- Detecting and preventing fraud, money laundering, and other prohibited activities
- Complying with our legal and regulatory obligations
- Improving our DragonSlots application and overall user experience
4. Legal Basis for Processing
We process your personal data on the following legal grounds depending on the purpose involved. Our lawful bases include: (a) the performance of a contract — when processing is necessary to provide you with our gaming services; (b) legal obligation — when we are required to verify identity, prevent fraud, or report to regulatory authorities; (c) legitimate interests — when we analyse usage patterns to improve the DragonSlots casino online experience; and (d) consent — where you have explicitly agreed to receiving marketing communications from us. You may withdraw consent at any time by contacting us at support@dragonslots.com.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies across our platform to enhance functionality and personalise your experience. Our cookies serve the following purposes:
- Essential cookies: Required for core site functions such as maintaining your session after DragonSlots Casino login
- Analytical cookies: Help us understand how players interact with our platform so we can improve performance
- Marketing cookies: Allow us to deliver relevant promotions and bonus offers tailored to your preferences
- Functional cookies: Remember your language and regional settings for localised content delivery
You can control and manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the DragonSlots Casino platform.
6. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information with trusted partners and service providers where necessary to operate our business. These include:
- Payment processors and financial institutions handling your deposits and withdrawals
- Game software providers such as Pragmatic Play, Playtech, Yggdrasil, Betsoft Gaming, and others who power our casino content
- KYC and identity verification service providers
- IT infrastructure and security service providers who support our platform operations
- Regulatory and law enforcement authorities where we are legally obliged to disclose information
All third parties we engage are contractually bound to process your data securely and in line with applicable privacy regulations.
7. Data Retention
We retain your personal data for as long as your account remains active and as required by our legal and regulatory obligations. Following account closure, we typically retain records for a minimum of five years to comply with anti-money laundering requirements and gaming regulations. When data is no longer necessary, we securely delete or anonymise it in accordance with our internal data management procedures.
8. Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete information
- Right to erasure: You may request that we delete your data, subject to our legal retention obligations
- Right to restriction: You can request that we limit how we process your data in certain circumstances
- Right to object: You may object to certain types of processing, including direct marketing
- Right to data portability: You can request your data in a structured, machine-readable format
To exercise any of these rights, please contact us directly at support@dragonslots.com or complaints@dragonslots.com. We will respond to all verified requests within a reasonable timeframe.
9. Security Measures
We are committed to protecting your personal information using industry-standard security technologies and procedures. Our DragonSlots Casino platform employs SSL encryption, firewalls, and access controls to safeguard your data from unauthorised access, disclosure, or misuse. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to protect your own account credentials and notify us immediately if you suspect any unauthorised activity.
10. Children's Privacy
Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal information, we will promptly delete such data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@dragonslots.com.
11. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations. When we make material changes, we will notify registered users via email or by posting a prominent notice on the DragonSlots Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any updates constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to reach out to our team. We are available 24/7 via live chat on our website or by email at support@dragonslots.com. For formal complaints or disputes relating to data handling, you may also contact us at complaints@dragonslots.com. We are committed to resolving all privacy-related concerns promptly and transparently.
Content updated: July 24, 2026